1. Visionary Communications posts invoices for Internet services on the 25th of each month or the next available business day.
You are paying for access, not usage, so even if you do not use the services for one month you will be expected to pay the monthly invoice. The billing period is from the beginning of the month to the end of each month. 2. Monthly payments are due by the 15th of each month.
1. Invoicing for quarterly, semiannual, and annual plans available upon request.
2. A $5.00 late fee may be applied to accounts that are 30 days or more delinquent. 3. Customers may review and/or make some changes to their account information online at: https://custinfo.vcn.com
4. Payment Via Credit Card
1. Visionary accepts payment via Visa, MasterCard, Discover, and American Express.
2. Credit card transactions are processed on the 5th (or next available banking day) of each month.
3. Credit card customers are responsible for reporting expiration date changes, stolen cards, and/or any other credit card changes.
4. If you discontinue service with us; please notify our office immediately so that the credit card payments will be stopped.
5. Customers may call in credit card payments at any time during our billing office hours: 8am - 5pm, Mon-Fri. 5. Payment Via Check or Cash
1. You may pay via check, cash, or money order each month for the amount due. Please include your account number and/or Visionary email address with your payment to ensure proper posting of your payment.
2. Invoices are issued via Email or Postal Mail, your choice. Late notices are emailed on the 20th (or next available banking day) of each month.
3. Please notify the Visionary billing department if you are using another email address other than the one provided to you by Visionary. This is important if you want receive your invoices and/or other updates from Visionary.
4. Please send payments to Visionary Communications, PO Box 2799, Gillette, WY 82716.
5. Payments returned due to non-sufficient funds are sent back to Visionary and then to Collection Professionals in Gillette if payment is not made. There is a $30.00 NSF fee applied by Collection Professionals for all returned payments. 6. Automatic Payment Via Checking or Savings Account (ACH)
1. Payments may be automatically deducted from your checking or savings account each month.
2. Customers have the choice of having the monthly payment deducted on the 5th or 20th of each month (or the next available banking day following the 5th or 20th).
NOTE: The customer file for automatic payments is sent to the bank TWO days prior to your chosen settlement/withdrawal date. It is very important to contact our office prior to this with any changes you may need and/or want done to your account.
3. Returned Automatic Payments due to non-sufficient funds, a closed account, or other reason are subject to a $15.00 NSF fee and your bank may also attach additional charges. Your account may be deactivated in the event of a returned Automatic Payment.
4. The following information is needed to activate the Automatic Payment Service: Bank Name, Customer Name, Account Type (checking or savings), Account Number, Routing Number, and the date you choose for payment withdrawal (5th or 20th).
5. Contact the Visionary Billing Department via phone or email to activate Automatic Payment. 7. Collection Procedures for Delinquent Accounts
1. Accounts are considered delinquent 30 days past the initial due date of the 15th.
2. Once the account is considered delinquent and/or payment arrangements have not been made, the account will be deactivated due to nonpayment.
3. A $5.00 late fee may be applied according to your past payment history.
4. An invoice or statement will be mailed the same day the account is deactivated.
5. Once Visionary has received payment or accepted the customers proposed payment arrangement, Visionary will reactivate the service.
6. Deactivated accounts have 30 days from the date of deactivation to make payment or payment arrangements or the account will be turned over to collections.
7. Delinquent accounts that have not been reactivated or had payment arrangements made are turned over to collections. 8. Discounts Available for Paying in Advance
1. Discount offer good for Turbo Dial-up only (unlimited access).
2. Purchase six months, receive the seventh month free.
3. Purchase one year, receive the 13th and 14th months free.
4. Payments are due by the 15th of the month the semiannual or annual invoice is issued. Payments not received by the 15th may not qualify for the special.
9. Customer Referral Program
1. Customers are eligible to receive a $20.00 credit on their account for the referral of a new account.
2. A Visionary rep must be informed of the person that referred them at the time of activation in order to receive the credit.
3. The credit is valid once the new customer account has paid their first month dues.
4. Credits are issued one time monthly. 10. Canceling Your Account
1. Customers are required to notify our office immediately when canceling services with our company.
2. Contact the Visionary Billing Office via phone to cancel your service followed by written notice to billing@vcn.com
3. Please provide the effective date you would like account canceled.
4. Accounts with a balance due are expected to be paid in full at the time of cancellation.
5. Refunds are available to those accounts paid in advance, not including free months.
6. Visionary offers free email forwarding for 30 days after the date of cancellation. Simply provide a new email address. 11. Vacation Options
1. Visionary provides "Vacations" for customers who will be out of town for 30 days or more at a time. Please call or email for more information regarding our "Vacation" options. 12. Lite Access Customers
1. The Lite Access Plan includes 10 hours of Internet access.
2. There is a $1.50 per hour charge for each hour exceeding the initial 10 hours.
3. Lite Access customers are invoiced for the monthly Lite Access fee of $10.00 on the first day of every month. Any excess usage is also invoiced on the first day of every month for the previous months excess usage.
4. Visionary does not notify customers when they exceed the initial 10 hours, it is the customers responsibility to keep track of online time.
5. Customers exceeding the 10 hours may switch to the Basic Rate. Please contact the Visionary Billing Department via email or phone to upgrade your account. 13. Use of Visionary Dialer
1. Customer understands that use of the dialer may incur charges.
2. Should the customer not have the roaming feature on their account, the roam feature may be added to the account if charges are incurred to Visionary.
3. Not all areas require the roam feature on the account to enable
nationwide access, please contact the Visionary billing department for further details. 14. Collections
Should an account be sent to collections twice, customer's account will not be reactivated without a credit card or up-front payment of 90 days (money order or cashier's check only). These forms of payment
15. Collections
A Reconnect Fee will be assessed for any account sent to collections. For each $20 customer balance, a fee of $10 will apply. | 
